Cancellation Policy

The following shall apply only to consumers (for definition see above in Clause 1.2):

Cancellation right

The Buyer may cancel his/her contract declaration within two weeks in writing (e. g. by letter, fax or e-mail) without giving reasons for this or – if the item has been sent to the Buyer prior to this deadline – by returning the item. The cancellation period commences after receipt of this instruction in writing, but not prior to receipt of the goods by the recipient (in repeated deliveries of the same types of goods, not prior to the first part delivery) and also not prior to fulfilment of our information obligations pursuant to Section 312c para. 2 BGB in conjunction with Section 1 para. 1, 2 and 4 of the BGB-InfoV (Information Duties contained in the German Civil Code), as well as our obligations pursuant to Section 312e para. 1, sentence 1 BGB in conjunction with Section 3 of BGB-InfoV. The timely dispatch of the cancellation notice or the item shall be sufficient for meeting the cancellation time limit. The cancellation notice shall be directed to:

THE WHITE LINEN SHOP
E-mail: info@thewhitelinenshop.com

Consequences of cancellation

In the event of an effective cancellation, the performances (goods and payment) received by both parties shall be returned and, if applicable, any benefits derived (e. g. interest) shall be refunded. If the performances received cannot be refunded or returned, or can only be returned in part, or only in a deteriorated condition, the Buyer may be liable for refunding the value of the item to WEISS IN WEISS. This shall not apply in the case of surrendered items if the deterioration of the item is solely attributable to the inspection of the goods, such as would have been possible for the customer to conduct in a shop. Apart there from, the obligation to compensate for the value of any deterioration of the goods caused by the intended use can be avoided by not using the item as the Buyer’s own property and by not taking any actions which may compromise the value of the item. Items which can be shipped by parcel must be returned at our own risk. The costs of the return shipment must be borne by the Buyer if the delivered goods correspond to that ordered and if the price of the item to be returned does not exceed an amount of EUR 40.00 or if in the case of a higher price for the item the Buyer has not yet made payment at the time of cancellation or if a contractually-agreed part payment has not yet been made. In all other cases, the return shipment is free of charge for the Buyer. Items not able to be shipped by means of a parcel will be collected from the Buyer. Obligations for the refund of payments must be fulfilled within 30 days. This period commences for the Buyer with the dispatch of the cancellation notice or the item; for WEISS IN WEISS this period commences with receipt thereof.
End of cancellation policy